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FREQUENTLY ASKED QUESTIONS

BEFORE ORDER
1) Over 20 Years Experience Make Weft Strong and firm , 2) Skillfulness to Bleach or dye all color hair , 3) Collect Raw Hair From India/ Vietnamese, Match HD lace made at Korea 4) Big Stock most items can ship out in 24 hours 5) 30 Days refund or exchange ,
We Ship By DHL or Fedex, To USA : Fast Shipping to USA 3-5 Day , but need add Tariffs $15 Slowly Shipping to USA 7-8 Day , Free Tariffs . To UK / Ca / EU Usually 2-5 business days , Other Country usually 3-6 business days
we do do drop shipping , please contact online serivce for details , and as it is international shipping , we don't do overnight shipping , but we already use fast express DHLor FEDEX shipping
1) Choose the hair type,length and quantity, 2) Click the option "Buy it now", 3) Enter check out page,fill in the information as required,input a discount code, 4) Click the option "continue to shipping"-"continue to payment"-"complete order" 5) Choose payment method,PayPal or credit/debit card. or you can contact our seller on whatsapp or email
PayPal,(Pay Later ) credit card,debit card. (If you want to pay by Western Union,wise or remity and T/T,please )
see policy details here https://0c8nxp-tm.myshopify.com/pages/refund-policy

Make Order

You can use a wig head to measure the wig length. If you do not have a wig head, you can simply place the unit on a flat table to measure the hair length. 1.Place the wig on a wig head or lay it flat on the table. If you have a curly or wavy wig, straighten the hair gently as much as possible. 2. Use a soft measuring tape to measure the longest hair strand on the unit. Make sure you measure it from the crown of the hair till the end of the hair strand.
Yes. usually, the virgin hair can be dyed to #27 brown color. raw hair can bleach to color 613, As a general rule, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first
For 10-20 inch 160% density is 2 bundle with closure or frontal made to wig 200% density is 2.5 bundle with closure or frontal made to wig For 22-32 inch 160% density is 2.5 bundle with closure or frontal made to wig 200% density is 3 bundle with closure or frontal made to wig If you want fuller ,3.5 -5 bundle , we do can make ,just contact online
Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Yes we do , custom wig includding wig cap , bleach knots , how many bundles , and color, all depend your chooice
Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Treat this hair just as it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable,recommended shampoo and conditioner: Pantene. For treatment and everyday use: Olive oil or Argan oil.
Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

After Order

it all depend on local goverment , you will be charged a certain amount of tariffs . We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
Orders can be canceled before they are dispatched.Please contact us in 24 hours. Once an order is processed or shipped, it cannot be canceled. Please get in touch with our customer service team for assistance.
We apologize, but at this time, we are unable to ship orders to PO Boxes due to carrier restrictions. We require a physical street address to ensure successful delivery of your order. If you encounter any difficulties or have further inquiries, please reach out to our customer service for alternative delivery options or for further assistance.
Yes, as long as you have not cut the lace. If you have any problems with your purchase, please keep the wig in its original condition and contact customer service team within 30 days from the date of delivery for returns or exchanges. For more detailed information regarding our return and exchange policy, please kindly check this link: https://herrawhair.com/pages/refund-policy
The shipping cost for returning a wig may vary based on the reason for the return. Please contact our customer service to discuss return shipping procedures and potential costs.
If your wig is lost, please contact our customer service immediately. We will assist in communicating with the courier and work to resolve the issue.